Power Restored But Still No Power

The network provider says power is back on your street, your neighbours have supply again — but your property is still in the dark. This almost always means the fault sits on your side of the connection point. Sydney Power Group (SPG) responds 24/7 across Greater Sydney to find it.

As a Level 2 ASP, SPG is authorised to work on the exact areas that cause this: the main switch, the consumer mains, and the private service line between the network and your switchboard.

Supply Restored, Property Still Dead

When area-wide power comes back after an outage but your home stays off, the network has done its part and the remaining fault is on the customer side. The most common causes are a tripped or burnt main switch, a failed consumer mains cable, or a service line damaged during the same event that caused the outage.

It's worth checking your main switch first — if it's tripped and won't reset, or resets and trips again, stop and call an electrician. A main switch that won't reset needs proper investigation, not repeated attempts.

Where the Customer-Side Fault Sits

We methodically test the point where the network hands supply over to your property, then work inward through the consumer mains to the switchboard. A storm or vehicle event can leave the network intact while damaging your private service line or point of attachment.

Because we're a Level 2 ASP, we can repair the private supply and, where the boundary is unclear, liaise with Ausgrid, Endeavour Energy or Essential Energy to confirm responsibility and arrange any power restorations.

Get Your Property Reconnected

If the lights are on next door but not at your place, the fix is on your side and we can handle it. Call SPG on 0466 125 125 now, or book emergency help for a rapid response.

Explore more urgent help on the emergency electrician hub.