Privacy Policy

Sydney Power Group Pty Ltd ("SPG", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

When you contact us or request a quote, we may collect:

• Your name, phone number, and email address
• Your property address or suburb
• Details of the electrical work you require
• Any photos or documents you choose to attach to an enquiry
• Technical information such as browser type and pages visited, collected automatically

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Schedule and carry out electrical work you have requested
• Coordinate with network distributors (Ausgrid, Endeavour Energy, Essential Energy) where required for your job
• Send you job updates, invoices, and compliance documentation
• Improve our website and services

We do not sell your personal information to third parties.

We may share necessary details with electricity network distributors, subcontractors, or suppliers directly involved in completing your job, and with service providers who help us operate our business (such as hosting or accounting software). We require these parties to keep your information secure and only use it for the purpose we've shared it.

We take reasonable technical and organisational steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may request access to, correction of, or deletion of the personal information we hold about you at any time. To make a request, contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your information, contact us:

• Phone: 0466 125 125
• Via our Contact page